Mortgage Stress Victoria

Complete digital launch for a Victorian Government-funded service, featuring a lightning-fast WordPress site on AWS, custom OpenSearch, and interactive resource hub.

Client

Mortgage Stress Victoria

Industry

Non-profit / Legal & Financial Counselling

Year

2023

Technologies

WordPressAdvanced Custom FieldsGutenberg block themeAWS Elastic BeanstalkAWS S3OpenSearch (custom)Mailchimp APIIssuu embedCloudflare CDNPHPGoogle Tag Manager
Mortgage Stress Victoria

About the Project

Mortgage Stress Victoria (MSV) is the state's only free specialist service dedicated to keeping homeowners out of foreclosure. I led the green-field build: architecting a headless-friendly WordPress solution running on AWS Elastic Beanstalk, crafting a bespoke block-based theme with Advanced Custom Fields, and wiring a custom OpenSearch endpoint that delivers instant, faceted search across fact sheets, submissions, and vacancies. Issuu is embedded for flip-book publications, while Mailchimp automations capture supporters and funnel them into segmented journeys. The end result is a resilient, WCAG-AA site that empowers both the public and MSV's small comms team.

Key Features

Custom block theme & global style system for non-technical editors

OpenSearch-powered instant search with filters (topic, year, content type)

Dynamic fact-sheet & submission library rendered as Issuu flipbooks or PDFs

Multi-step 'Advice + Rights' intake form with conditional logic

Vacancy board & application workflow managed via ACF

Mailchimp newsletter capture with automated onboarding journey

Headless-ready JSON endpoints for future mobile app

WCAG-AA compliance, performance optimisation & nightly S3 backups

Results

Page loads < 1 s from anywhere in Victoria (Cloudflare + EB stack)

Search latency < 200 ms across 250+ documents

Client reports 75 % drop in manual upload time versus previous Squarespace

Email list grew 4× in first 6 months thanks to seamless Mailchimp funnel

Recognised by Victorian Gov funding body as 'digital best practice' example

Website supports > 20 k unique visitors a month with zero downtime

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